Terry Mahony is head of Hampshire’s Professional Development & Training Service and a trainer on the Leading From the Middle programme of the National College for School Leadership. He has twenty years’ experience as a leadership trainer and coach and is an accredited mediator with the Portsmouth Mediation Service, working to resolve conflicts in the community and the workplace in that city. A member of Robert Dilt’s NLP Global Training and Consulting Community, he writes on the applications of Neuro-Linguistic Programming in education, personal professional development and in mediation.